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Dear Sirs: I wanted to take a moment to tell you that our recent experience with your company was out of the ordinary. It was out of the ordinary for a number of reasons. Your sales representative engaged in no high-pressure tactics. In fact, when my wife and I vacillated for a number of months, as we were concerned about the final appearance, we were left alone and no one tried to "convince us that it would look fine". We previously had a premium roof, which had not lived up to its advertised longevity. We were convinced that your product would, at best, look almost as good. To our delight, it looks better than our original roof - and we have had this reinforced by several unsolicited comments from third parties. My wife was concerned that her foundation plantings would be destroyed or at least significantly damaged by the installers. There was not one bent flower. Moreover, without exception, the work crew, who were always polite and courteous, left no debris when they finished for the day. Finally, after I compared your pricing with quotes from the suppliers of competitive products, I was left with the impression that your pricing was honest, and not an attempt to extract as much as possible from the job. In summary, I hope your company prospers. Based on the experience of my wife and myself your organization deserves success. Yours very truly, Paul J. Nelson |
