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Attention: Jim Wood Jim: From the very beginning, we have been pleased with the efforts of the DLD team; now, we are absolutely delighted with our new roof. Your super salesman, Ed, was most helpful getting us started. He patiently answered all our questions, spent oodles of time going over details, did not pressure or rush us, and then provided the best advice of all when helping us select colour and trim. He gave us several addresses nearby so that we could go out and look at how the various finished products would appear; this helped immensely with our selection. We experienced many delays in building because of the wet weather this spring. It threw our schedule, and I am sure yours, as well, far out of whack. However, by keeping in constant touch with Pete, who was always pleasant and understanding, and by juggling dates several times, the two of us were eventually able to set a date that saw Charlie and the installation team arrive almost within minutes of the promised "grand day". Charlie and his boys worked quickly and very efficiently. Unfortunately, they ran a few tiles short due to a miscalculation. However, they are such a nice crew of guys that we were delighted to have them come back. During all this time, I also spoke to others at your business: the receptionist, yourself and more. Everyone was always polite, courteous and very helpful. And, so, the purpose of my note is to thank you and your staff, as you have thanked us. I should tell you one or two more things. When several of our contractors first heard we had ordered a 'tin roof', they were appalled. While they understood the benefits of steel over asphalt shingles, they didn't much care for the aesthetics or for noise. We heard comments such as "steel roofs only belong on barns and outhouses". Well, the Dura-Loc roof is now on our place, and the same guys are back asking where can they buy one for their own home. The son of the loudest detractor actually came to me for a copy of your brochure and some idea of cost; so you know he's seriously considering it. I hope you hear from him if his budget allows. We know we made the right choice simply by the number of admirers who are pulling into our yard to have a look. All are impressed. We could sell the place in a minute, but we want to live in it for a long time. That's why we made the extra investment in the first place. It sure is nice, though, to have others offering their 'stamp of approval'. So, thanks, again, to everyone at Dura-Loc and DLD. Sincerely, R. Y. |
